Helped Emmy Find Lost Email
Saturday, March 28th, 2009Today, [Emmy] tried changing a rule in her Outlook 2003 email client so that all messages from the Portable Player List would be directed to a folder she’d created just for them. However when she saved the newly modified rule, all the messages in her inbox disappeared. She panicked, thinking that they’d been lost for good. But fortunately, I was able to log onto her machine from here at home and poke around for the messages. They turned up, thank goodness; all of them had been moved to her Portable Player folder. So I moved all the ones not from the Portable Player List back to her inbox.
I don’t know for sure how this happened. So I can only speculate that she might have saved the rule before she’d finished editing the condition that sets which messages actually get moved. If she saved the rule with this field blank, that might be how ALL messages in the inbox got moved. But at least she and I got everything back to the way it was supposed to be.
We turned on the option that keeps copies of all her incoming email on her mail server. That way, we’ll have copies there if she accidently deletes messages she wants to keep in the future.