http://TomsDiary.com/2009/12/30/hard-drive-failure-2009-12-30/ The Life and Times of Thomas J. Hesley Wed, 26 Oct 2011 19:51:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://TomsDiary.com/2009/12/30/hard-drive-failure-2009-12-30/comment-page-1/#comment-394 Tom Hesley Thu, 31 Dec 2009 03:20:28 +0000 http://TomsDiary.com/?p=4961#comment-394 10:15 PM: Went to the http://www.seagate.com/contact/ web site. I did the following there: * Attempted to verify that my drives are still under warranty. However, I entered the model and serial numbers for both drives, and both came back as unknown. Apparently, Seagate does not know if these drives are still under warranty. * Then, I attempted to connect live with a support specialist there, for a one-on-one chat session. But I received a message back saying that live chat is not available at this time. * Finally, I tried calling their customer service line at 1-800-732-4283. But they are closed currently, and will be until after the New Year holiday. So I'll try contacting them again early next week. 10:15 PM: Went to the http://www.seagate.com/contact/ web site. I did the following there:
* Attempted to verify that my drives are still under warranty. However, I entered the model and serial numbers for both drives, and both came back as unknown. Apparently, Seagate does not know if these drives are still under warranty.
* Then, I attempted to connect live with a support specialist there, for a one-on-one chat session. But I received a message back saying that live chat is not available at this time.
* Finally, I tried calling their customer service line at 1-800-732-4283. But they are closed currently, and will be until after the New Year holiday. So I’ll try contacting them again early next week.

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