Emmy’s New Cable Service
08:43 AM: [Emmy] called just now to say good morning. This will be the last time we talk on her Verizon land line telephone service; this morning, she’s switching to Comcast phone service.
For just a few dollars more a month, she’ll get a four-times faster Internet connect (12 mbps down), and lots more channels on her television. She’ll lose Verizon’s Call Intercept service however. But that’s okay because she’s been considering getting rid of that for some months now anyway. She’ll also lose her WiFi capability, a feature that’s built into Verizon’s Westel DSL modem, that Verizon will probably want back. But I have an extra access point that I’ll loan her.
The quoted prices for this Comcast service are good for one year. Hopefully by the time they expire, Verizon will have FiOS in her area, that offers a faster-still Internet connection, and even more television channels. In the meantime however, Comcast appears to be the most economical product for her.
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01:00 PM: [Emmy] now has her new Comcast phone, television, and Internet service. Only problem was that the installer did not wish to help her configure her email, even though we were assured when we ordered the new service that the technician would assure that [Emmy's] email was configured. Nor did he take the time to show her how to use the universal remote control. She had no idea how to turn her TV on much less change the channels.
So once the instaler left, we called Comcast for assistance. The fellow we spoke with was most helpful, and he talked [Emmy] through setting up the email initially. He also provided me a link to the users guide for the remote that accompanied [Emmy's] new digital cable service. Between the two of us, [Emmy] and I gained access to the remote and I described to her how to find the remote’s essential buttons. It has many buttons that she’ll probably never use since she did not opt for a a DVR.