Broken Office Chair
Tuesday, July 11th, 2000Dear [Lynn],
Well, I had a start this morning. I was perched on the big, black office chair, concentrating on an email. Then, a wrenching jerk, a thud, the sounds of jingling pieces of broken metal, and the seat of the chair dropped about 4 to 5 inches very quickly, and went BOOM. At least the thing didn’t tip over. Inspection underneath revealed that the 3/8’’ hardened steel shaft that centers the rocker spring, had snapped like a broken pencil. I’ve only had this chair for 11 months. Can you believe it? And it wasn’t cheap either. Cost $450.
Anyway, I called the manufacturer, and they knew right away what it was and they’re sending me a new piece for free. Cool, ‘eh? Well, they were obligated to do that, as the chair has a 5-year warranty. But that warranty is only on the non moving parts. So I guess they did do me a favor.
Apparently, they’ve experienced numerous other, similar complaints.
More later.
Tom